Veltrigen
Privacy Policy
Veltrigen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, and payment confirmation.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, or purchase, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information directly from you when you create an account, visit or use the Services, or communicate with us; automatically through the Services including from your device when you use our products or services; from our service providers; and from our partners or other third parties.
How We Use Your Personal Information
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, arrange for shipping, and create a customized shopping experience for you.
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or postal mail.
We use your personal information to authenticate your account, detect fraudulent or malicious activity, and secure our services.
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.
How We Disclose Personal Information
We may disclose your personal information to vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, fulfillment and shipping).
We may disclose your information with business and marketing partners to provide marketing services and advertise to you.
We may disclose your information in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, or to protect or defend the Services, our rights, and the rights of our users.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues may also be viewable by other users without limitation as to its use by us or by a third party.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have the right to access, delete, correct, or receive a copy of personal information we hold about you. You may also have a right to opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. We will rely on recognized transfer mechanisms where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, please email us at [email protected].